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Frequently Asked Questions
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Questions on Flexi Family Plan
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1: When will my policy mature?
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2: I have come to cash my bonus this policy has matured after paying for three years. How much do I get?
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3: My contract says I will be paid back 10% of the premiums contributed, when I will get these payments?
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4: Last time I cashed my bonus why are you telling me that I owe you?
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5: I want to cancel my policy how much do I get?
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6: I have not claimed anything from you and I want to cancel my policy why are you not refunding all my premiums upon cancellation?
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Questions on Kinga Halisi
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1: Do I get my sum assured after an accident?
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2: Do I have to be amputated (permanent loss of limb) to qualify for a reimbursement?
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3: If I do not get an accident and I have been paying premiums, do I ever get any money back?
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4 : If I am not seriously injured but I incur medical costs, how does the sum assured assist me?
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5: Why is the term of my Kinga Halisi policy indicated as 35yrs…?
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6: Will I be paid the 10% cash back after three years of payments . if cancelled my policy will this amounts be refunded/
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Questions on Wealth Provider
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1: Why do you say I owe you when I withdrew my units and now I cannot get more money?
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2: Why does my advance gain interest?
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3: Where does my life cover go?
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4: My maturity value is less than my total contributions. Where is my interest?
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Questions on Flexi Family Plan |
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1: When will my policy mature? |
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This policy does not mature but it is transferable upon your attaining 66yrs to a next of Kin who would continue paying for the premiums. |
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2: I have come to cash my bonus this policy has matured after paying for three years. How much do I get? |
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The policy does not mature but after three years, you get access to the cash advance available.
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3: My contract says I will be paid back 10% of the premiums contributed, when I will get these payments? |
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After every 5 years, these amounts will be paid on to your bonus account.
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4: Last time I cashed my bonus why are you telling me that I owe you? |
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You en-cashed some of your units which remain outstanding up until maturity. |
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5: I want to cancel my policy how much do I get? |
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After consecutive payment of three years, you are entitled to a percentage of the cash value of your policy less expenses. |
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6: I have not claimed anything from you and I want to cancel my policy why are you not refunding all my premiums upon cancellation? |
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Premiums paid are for your insurance cover. Only amounts invested are payable less expenses (administrative, commissions & insurance).
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Questions on Kinga Halisi |
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1: Do I get my sum assured after an accident? |
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No. Sum assured is only payable upon death or total disability. You are reimbursed on medical expenses and lost income.
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2: Do I have to be amputated (permanent loss of limb) to qualify for a reimbursement? |
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No. As long as you have been involved in an accident; you are entitled to claim. |
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3: If I do not get an accident and I have been paying premiums, do I ever get any money back? |
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After three consecutive years of premium payment and no claim, you qualify for a premium cash-back of 10%.
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4 : If I am not seriously injured but I incur medical costs, how does the sum assured assist me? |
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You will be reimbursed to the maximum of the cover subject to medical expenses.
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5: Why is the term of my Kinga Halisi policy indicated as 35yrs…? |
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The term indicated is the maximum number of years your policy is active before expiry. |
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6: Will I be paid the 10% cash back after three years of payments . if cancelled my policy will this amounts be refunded/ |
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Like a savings account, when you withdraw, you reduce your balance; the unit price dictates the policy value.
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Questions on Wealth Provider |
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1: Why do you say I owe you when I withdrew my units and now I cannot get more money? |
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The unit price appreciates. When you apply for an advance, it is a portion of your units you have withdrawn.
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2: Why does my advance gain interest? |
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Your sum assured of your life cover is only payable upon premature demise. |
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3: Where does my life cover go? |
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Proportionate amount of your premiums were paying for your insurance needs. |
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4: My maturity value is less than my total contributions. Where is my interest? |
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The policy is in your name, which makes you the sole payee. |
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