• Loans
• Partial maturity
• Surrender value

Complete and send the customer enquiry form indicating the benefit type.

Benefit requirements

1. Policy surrenders - For policies that have attained a surrender value

• Termination letter from the policy holder
• Original policy document
• Copy of ID
• Signed Discharge Voucher

2. Loans

• Loan application
• Copy of ID
• Original policy document
• Signed loan bond
• Loan repayment instructions

3. Partial Maturities

• These are processed on the due dates automatically on all policies whose premiums are up to date.
• Incase of an existing loan, the partial maturity payable will be less the outstanding amount.

Premium/Loan Position

To check your premium or loan position via SMS, complete the following fields:-

• Name
• Policy number
• ID number
• Cell phone number
• Email address

Submit or send request through +254-720 632 000

If you have more questions, click here to view our FAQ's section